Transforming Order-to-Cash Across 300+ Operational Sites

Situation

The client was operating with fragmented order-to-cash processes supported by multiple legacy ERP and point-of-sale (POS) systems across sites, countries, and business functions.

Different ways of working limited transparency, increased operational complexity, and made it difficult to scale efficiently.

At the same time, core business systems needed to be modernized without disrupting production, customer service, or financial operations.

What mattered in execution

Aurentor led the transformation from planning through rollout, working alongside business and IT teams across the organization.

The work focused on standardizing business processes while aligning ERP implementation, governance, and operational ownership across more than 300 operational sites.

More than 50 internal and external resources worked within a single delivery structure, maintaining clear accountability, close coordination, and delivery momentum throughout the program.

The rollout was phased, prioritizing the areas with the greatest operational and financial impact. This enabled the organization to build momentum early while reducing implementation risk across a large and distributed operational footprint.

Outcome

More than 300 operational sites were migrated to standardized order-to-cash processes and modernized ERP and POS platforms.

The transformation reduced costs by more than 30%, shortened order-to-cash lead times, improved working capital, and increased visibility across financial and operational performance.

The new operating model centralized customer interactions, reduced administrative work at site level, and established a scalable foundation for continued operational improvement across the business.